Shipping policy

We aim to process and dispatch orders as quickly as possible.

Processing Time

Orders are usually processed within 1-2 working days. Orders placed on weekends or bank holidays will usually be processed on the next working day.

Delivery Times

UK standard delivery usually takes 2-5 working days after dispatch.

Delivery times are estimates and may be affected by courier delays, busy periods, weather conditions or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

Tracking

Where tracking is available, tracking details will be sent to you by email once your order has been dispatched.

Incorrect Delivery Address

Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Missing Parcels

If your parcel has not arrived within the expected delivery time, please contact us at supplyessentialsltd@gmail.com with your order number.

Damaged Items

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged item and packaging.